Webex recording (audio + .ppt) of BSPIN EAST talk by Satyendra Kumar

Experiencing Quality - Benefits & Challenges - The talk focuses on process investment and benefits derived thereof by Infosys Technologies. It would also provide insights into some of the learnings, best practices & concepts used to meet challenges like scalability, global focus on quality and improvements in delivering service quality.

The link address is: https://india2.webex.com/ec0507l/eventcenter/recording/recordAction.do?theAction=poprecord%26siteurl=india2%26confViewID=381749128